Tenant FAQs

You can apply directly through our website or through the listing link provided for each available home. Each applicant must complete a full application, provide proof of income, and submit to a background and credit check.

ManageWay screens applicants based on:

• Credit history
• Background check
• Rental history
• Income verification (typically 3x the monthly rent)
• Employment verification

Applications are reviewed in the order they are received.

Rent is paid through your secure online resident portal. You can:

• Set up auto-pay
• Make one-time payments
• View payment history
• Access your lease and documents

We accept ACH and other approved online forms of payment.

Rent is due on the 1st of each month. Late fees apply according to your lease agreement.

All maintenance requests are submitted through your online portal. This ensures fast communication and proper tracking. For emergencies (such as flooding, fire, major leaks, or loss of HVAC in extreme temperatures), call our emergency maintenance line listed in your lease.

Examples include:

• Active water leaks or flooding
• Sewer backups
• Electrical issues posing safety risks
• No heat or AC during extreme weather conditions
• Fire or carbon monoxide alarms malfunctioning

Non-emergency requests will be handled during normal business hours.

Pet policies vary by property. Many homes allow pets with:

• A pet application
• A pet fee and/or pet rent
• Breed or weight restrictions depending on the owner

Check your specific listing or lease for details.

We contact residents before lease expiration to discuss renewal options per your lease. Rental rates and terms will be provided at that time. Renewal availability depends on the owner’s plans for the property.

You must provide written notice according to your lease term. Move-out instructions will be sent to you, including cleaning requirements and key return procedures.

Security deposits are returned in accordance with Texas Property Code. After move-out and inspection, deposits will be refunded (minus any allowable deductions) within 30 days, provided:

• Keys and remotes are returned
• The home is left clean and undamaged
• Forwarding information is provided

Responsibilities vary by property. Most long-term rentals require residents to maintain:

• Lawn care
• Pest control
• Utilities (water, electric, gas, trash)

Your lease will clearly outline what is included and what is resident responsibility.

No modifications may be made without written approval. This includes painting, installing fixtures, mounting TVs, adding locks, or making alterations. Unauthorized changes may result in charges at move-out.

Depending on the property, key pick up will be arranged or an access code will be given.

For our vacation rental:

• You will be assigned a unique, secure code
• The system logs all entries for safety
• Owners and vendors have separate restricted-access codes

An emergency lockbox key may also be provided for backup access.

Residents may reach us through:

• Their online portal
• Email
• Emergency maintenance line after hours

All contact information is included in your lease and welcome packet.